Privacy Policy

Last updated: 20 September 2026

Supporta ("we", "us", or "our") operates the Supporta platform. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our service.

1. Information We Collect

We collect the following types of information to provide and improve our service:

• Account information: Email address and password when you create an account.
• Profile information: Display name, username, bio, avatar, website URL, and social links you choose to provide.
• Payment information: Transaction details processed through Paynow, including amounts, dates, and payment references. We do not store your card or mobile money credentials.
• Usage data: Pages visited, interactions, and device information collected automatically.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the Supporta platform.
• Process payments and manage creator balances.
• Send you transaction confirmations and account-related communications.
• Respond to your support requests.
• Detect and prevent fraud or abuse.
• Improve and personalise your experience.

3. Sharing Your Information

We do not sell your personal information. We share data only with:

• Paynow: To process payments. Their use of your data is governed by their own privacy policy.
• Supabase: Our infrastructure provider, which hosts our database and authentication.
• Vercel: Our hosting provider, which serves the application.
• Legal authorities: When required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our service. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Data portability.

7. Cookies

Supporta uses cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. You can control cookie settings through your browser.

8. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: support@supporta.co.zw